Administration : Intern, Customer Support

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

City/region: Singapore - Changi Business Park (Singapore)
Entry level: Interns
Employment Type: Full-time, limited
Ref. Number: 8632

The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle. This is a 6 months internship from February 2024 to August 2024.

Your tasks

Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
Update the ticketing system databases with information about technical issues and useful information provided by customers
Improving existing ticketing system by evaluating system process and making recommendations
Frequent interaction with sales and technical support for resolving customer issue
Other ad-hoc assignments as assigned by the supervisor

Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions

Your qualifications

Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
Good communication (i.e. writing and speaking) and interpersonal skills
Attention to detail, proactive, self-motivated and willingness to learn
Possess good customer-focused and results-oriented attitude
Willingness to coordinate and work with colleagues across other departments or countries
Proficiency in MS Office (MS Excel, Words and PowerPoint)
Excellent time management skills and the ability to prioritize work

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

| Reference Number: | 8632
| Recruiting Contact: | Caroline Hii

Apply now

The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world. As an integral part of its global strategy, Rohde & Schwarz established its presence in Singapore in 1997 and today, it offers well-established capabilities in R&D, production, system engineering, supply chain management and procurement services. With over 16 subsidiaries and more than 1,200 employees, the Regional Headquarters Singapore is responsible for the sales and services network in the Asia Pacific region, and is the regional hub for marketing and training / learning.